Flex Software Products

At Flex, we have a compelling offering for our clients, with our software products copyrighted as Fléx.

CITS Flex

Fléx Software suite encompasses a group of software products meticulously crafted by Flex. The name Fléx is a testament to the flexibility and adaptability of our software products. We take pride in the simplicity of our solutions, allowing for easy customization to meet unique client needs. Integration is at the heart of our approach, ensuring our software seamlessly fits into your existing systems and processes. Our commitment to making your experience easy is ingrained in every aspect of Fléx.

As we take this transformative step into Flex, we remain dedicated to empowering your business with innovative solutions and a strong commitment to excellence. Flex can support your growth, business flexibility, and technological advancement.

These are some of the software products developed by Flex and in use by several customers to date: –

Fléx Contact Center

One of our flagship products is the Fléx Contact Center. This solution stands as a testament to our innovation, developed with local African content in mind. “Fléx Contact Center” is a call center and contact center solution that originated in Tanzania and has garnered recognition across the region.

Key Features:

  • Local Relevance: Built with local African content, it resonates with the unique needs of our region.
  • Pandemic Support: During the challenging times of the COVID-19 pandemic, “Fléx Contact Center” played a vital role in helping our clients practice social distancing while continuing to provide services. It allowed businesses to engage with their customers safely.
  • Wide Integration: The solution offers seamless integration with various communication channels, including email, SMS, WhatsApp, Facebook, X, Messenger, Telegram, Instagram, Google Messages, audio conferencing, and video conferencing.
  • Customizability: “Fléx Contact Center” is highly customizable to accommodate calls and other communication channels, integrate with existing systems, and support multitenant setups. It adapts to your unique requirements.

At Flex, we are dedicated to empowering businesses with cutting-edge solutions like “Fléx Contact Center.” Our commitment to growth, flexibility, and excellence remains unshaken as we embark on this journey with you.

Fléx CRM

Fléx CRM is a powerful Customer Relationship Management System designed to seamlessly complement our Fléx Contact Center.

Key Features:

  • Efficient Customer Records: Fléx CRM excels in capturing and maintaining comprehensive customer records, including their inquiries and interactions.
  • Data Visualization: The software incorporates built-in analytics that transform customer interactions and trends into visually informative insights, facilitating management reporting.
  • Seamless Integration: The synergy between Fléx CRM and Fléx Contact Center is seamless, enhancing the overall customer service experience.
  • Service Workflow Management: Configure service delivery workflows and client service charter’s service levels within the system with automated alerts and notifications while allowing you to monitor compliance and identify performance bottlenecks.
  • Performance Metrics: The collected data empowers you to measure customer queues, assess contact center staff performance, and evaluate the contact center’s effectiveness in delivering value to customers.

At Flex, we remain steadfast in our commitment to empowering businesses with innovative solutions such as Fléx CRM. We are dedicated to fostering growth, flexibility, and excellence as we embark on this journey with you.

Fléx ERP

ERP is a comprehensive Enterprise Resource Planning system designed to streamline various aspects of business operations. Key Modules:

Key Modules:

  • Operations Management: Fléx ERP encompasses a powerful operations management module to optimize your business processes.
  • Retail and Warehouse Management: Efficiently manage retail and warehouse operations with our integrated modules.
  • Human and Payroll Management: Simplify human resource and payroll management for enhanced workforce efficiency.
  • Fixed Asset Management: Track, maintain, and optimize your assets with precision.
  • Petty Cash Management: Keep control of petty cash transactions with our user-friendly module.
  • Accounting and Finance Management: Manage your finances effectively with our comprehensive accounting and finance module.
  • CRM (Customer Relationship Management): Enhance customer interactions and insights through our integrated CRM functionality.
  • Procurement and Inventory Management: Streamline procurement processes and gain mastery over inventory management.

At Flex, we are steadfast in our commitment to empowering businesses with cutting-edge solutions like Fléx ERP. Our journey mirrors the very essence of growth, flexibility, and excellence.

Fléx Performance

Fléx Performance is a comprehensive performance, productivity, and talent management software designed to enhance organizational efficiency and empower HR professionals.
Key Features:

  • Performance Monitoring: “Fléx Performance” acts as a “Productivity Thermometer,” evaluating and measuring performance at organizational, departmental, and individual levels.
  • Talent Management: Identify and nurture employee potential for enhanced retention and development.
  • HR and Payroll Management: Streamline HR processes and payroll management with built-in tools.
  • Recruitment Management: Facilitate efficient recruitment processes and improve talent acquisition.
  • Training Management: Enhance workforce skills and knowledge through training management functionalities.
  • Task Assignment: Simplify task allocation and monitoring for improved project and ad hoc responsibility execution.
  • Reporting Tools: Access a range of statutory and non-statutory reports to meet reporting obligations.

At Flex, our mission is to empower organizations with advanced solutions like Fléx Performance. Our journey epitomizes the spirit of growth, adaptability, and excellence.

Fléx Fx

Fléx Fx is a powerful foreign exchange management system designed to simplify and enhance foreign exchange transactions for account holders, corporate clients, and walk-in clients.
Key Features:

  • Compliance Control: Fléx Fx allows you to manage and control compliance limits for daily transactions, ensuring adherence to regulations and generating necessary reports for regulatory bodies, including the Central Bank.
  • Document Verification: Streamline client identification and verification (KYC) with the capability to capture and attach scanned documents, such as photos of IDs.
  • Integration: Seamlessly integrate Fléx Fx with other payment systems within the banking environment for a smooth data flow and comprehensive reporting.

Flex is dedicated to empowering your foreign exchange operations. With Fléx Fx, we offer a comprehensive solution that ensures compliance, efficiency, and enhanced customer service.

Fléx Asset

Fléx Asset is a cutting-edge software solution designed to streamline the management of fixed assets from procurement to operations and disposal.
Key Features:

  • Comprehensive Asset Tracking: Fléx Asset keeps a detailed record of your assets, including their status, faulty incidents, warranties, SLAs, movements, book value, maintenance costs over time, maintenance schedules, and disposal.
  • MobileApp Technology: Harness the power of mobile technology for real-time alerts, incident reporting, detailed reports, interactive dashboards, asset audits, and seamless asset disposal.

Flex is committed to empowering your fixed asset management practices. With Fléx Asset, we offer a comprehensive solution that ensures transparency, efficiency, and the ability to make informed decisions regarding your valuable assets.

Fléx Boardroom

Fléx Boardroom is tailored to revolutionize the traditional boardroom experience, making it paperless and more efficient.

Key Features:

  • Paperless Proceedings: Fléx Boardroom offers a seamless transition to paperless boardroom operations, ensuring that board members, executives, and management teams can conduct their proceedings effectively.
  • Comprehensive Management: This software securely manages every aspect of board activities, from sending meeting invitations and reserving venues to sharing board packs, assigning tasks, adding annotations, sending reminders, seeking approvals, and facilitating voting.

Flex is dedicated to enhancing boardroom efficiency through Fléx Boardroom. We provide a solution that streamlines boardroom operations, offering a secure and flexible platform for seamless proceedings.

Fléx Project

Fléx Project is designed to revolutionize project management, monitoring, and evaluation.
Key Features:

  • Efficient Project Management: Fléx Project provides a robust platform for managing projects, ensuring seamless planning, execution, and tracking.
  • Comprehensive Monitoring and Evaluation: The software offers tools that help in the management of result chain throughout project monitoring and project evaluation processes while capturing initial state, current state, end results and the entire result chain on Project Objectives, Outcomes, Outputs, Activities and their associated inputs. This makes it easy to assess initial state, project progress, end results and hence make informed decisions.
  • Strategy and Performance Management: The software has all the required tools to feed the strategic objectives in a result chain model to be able to chart tasks, timelines and responsible parties and in the end to measure performance of individuals, departments and the organization at large.

Flex is dedicated to elevating organizational efficiency through Fléx Project, a solution that streamlines strategies, adhoc tasks and projects in planning, execution, monitoring, and evaluation to ensure success of your endeavors