About Us

Company Overview

Welcome to Flex, formerly known as Corporate Information Technology Solutions (CITS). The company was incorporated in 2010 with a strong commitment in helping clients increase their productivity through efficient and secure solutions.

The core of the company’s identity revolves around its mission, vision, beliefs in the motto of “Client First, Service Excellence” and its corporate core values of Commitment, Teamwork, Communication, and Excellence.

For about one and a half a decade, the commitment of Flex remains unwavering, continuing to uphold these beliefs and values, which has been the foundation of the company’s success.  The company is determined to meet the dynamic needs of its clients for a foreseeable future. The company name was changed in 2023 from CITS to Flex in order to serve a wider range of customers with a wider services spectrum.

Our Core Values, Mission and Vision

Our Mission

To increase productivity to the clients we serve by providing efficient and secure solutions.

Our Vision:

To be a High-Performance Organization with International Standards of Excellence.

Our Motto:

Client First, Service Excellence.

Our Values:
  • Communication: We maintain consistent and transparent communication with all stakeholders, keeping them informed about our plans, progress, and results
  • Excellence: Excellence is at the heart of everything we do, we are dedicated to delivering outstanding and sustainable outcomes
  • Teamwork: We work as a team to achieve extraordinary results in an effective and efficient way
  • Commitment: We remain true and committed to our obligations towards our Stakeholders

Our Industries

The company journey has equipped Flex employees with a deep understanding of what clients require. As a result, the company has been able to developed software products tailored to various sectors, including ;

  • Governments
  • Non-Government Organizations (NGOs)
  • Banking
  • Insurance
  • Manufacturing
  • Hospitality amongst others

Notably, Flex pioneered to become the first company in Tanzania to develop Call Center and Foreign Exchange software applications, which have been embraced by numerous institutions in the region. These and more software products are developed fit for Africa’s Market demands.

Our Offices

Flex has offices in Dar es Salaam, the Commercial City of Tanzania, and the Capital City of Dodoma. Since Contact Center uses Voice over Internet Protocol (VoIP) technology, the National ICT Broadband Backbone in Tanzania has helped customers in the Country to significantly receive a good quality of service on calls through the call center.

Flex’s commitment to innovation and excellence remains the driving force in adapting to the ever-changing landscape of technology and client needs for both institutions and the society at large.